FAQ
Shipping:
Q. What are the shipping methods?
- We offer various shipping methods to cater to your needs. Our shipping options include standard shipping, express shipping and international shipping. You can choose the shipping method that best suits your requirements during the checkout process.
Q. How much does shipping cost?
- We offer FREE standard shipping worldwide. For more details you can see our Shipping Policy.
Q. How long does shipping take?
- The shipping time will depend on the shipping method and your location. Standard shipping typically takes 3 to 5 business days for domestic orders, while express shipping can deliver your items within 1 to 2 business days. International shipping times may vary depending on the destination. For more details you can see our shipping policy.
Q. Is fast shipping available?
- Fast shipping may be available but with an additional fee. You can send us an email at luxebylv@gmail.com
My Order:
Q. How long is the processing time?
- Once your order is placed, our team works efficiently to prepare your items for shipment. We aim to process all orders within 30 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.
Q. When will I receive my order?
- You will be receive your order within 30 days.
Q. How can I track my order?
- Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number allows you to monitor the progress of your shipment and estimate the delivery date. You can track your order by visiting our website and entering the tracking number in the designated tracking tool.
Q. Can I do any changing in my order?
- Once your order is placed, our team works immediately to prepare your items for shipment, so please tell us fast and we try our best to accommodate you. But we can’t promise you about changing in order. If the order already packed and shipped then you can refund it after you get it.
Q. What should I do if I receive a damaged or defective item?
- Please check your order on your door step and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. Please note that we cannot accept returns on sale items or gift cards.
Returns, Exchanges And Cancellation:
Q. What is your return policy?
- Luxe By Lv offers a 30 days return policy, starting from the day you receive your item. To be eligible for a return, the item must be in the same condition as when you received it unworn, unused, with tags, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase. For more details you can see our Return Policy.
Q. How to request for return?
- To request for a rerturn or any other queries please contact our support team at luxebylv@gmail.com
Q. How to request for an exchange?
- To request for an exchange or any other queries please contact our support team at luxebylv@gmail.com
Q. How can i cancel my order?
- To cancel your order, please contact our support team at luxebylv@gmail.com with your name and order number. We will solve your issue don’t worry.