Round Hollow Ceramic Vase

Returns: 

Luxe By Lv offers a 30 days return policy, starting from the day you receive your item. To be eligible for a return, the item must be in the same condition as when you received it unworn, unused, with tags, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.

If you wish to initiate a return, please contact us at luxebylv@gmail.com. We will guide you through the process and provide you with a return shipping label and instructions on where to send the package. Please note that we cannot accept returns that have not been requested in advance.

Damages And Issues: 

Please check your order on your door step and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. Please note that we cannot accept returns on sale items or gift cards. 

Exchanges: 

If you would like to exchange an item, the fastest way to ensure you get the desired product is to return the item you have and make a separate purchase for the new item.

European Union 14 Day Cooling Off Period: 

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The item must be in the same condition as when you received it - unworn, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds: 

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at luxebylv@gmail.com   

At Luxe By Lv, we try to provide a smooth and efficient shipping experience for our customers. We understand the excitement and importance of receiving your items in a timely manner and we are committed to delivering your purchases to you as soon as possible.

Shipping Methods:

We offer various shipping methods to cater to your needs. Our shipping options include standard shipping, express shipping, and international shipping. You can choose the shipping method that best suits your requirements during the checkout process.

Processing Time:

Once your order is placed, our team works effeciently to prepare your items for shipment. We try to process all orders within 3 to 7 business days. Once the items are processed, we will send you a confirmation email when they are shipped and after getting confirmation email then it will take 30 days for your order. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time:
The shipping time will depend on the shipping method and your location. Standard shipping typically takes 3 to 5 business days for domestic orders, while fast shipping can deliver your items within 1 to 2 business days. International shipping times may vary depending on the destination.

Shipping Costs:

Enjoy the FREE worldwide shipping on all orders. Our shipping service ensures your items arrive safely and on time, wherever you are. Experience seamless shopping with our reliable shipping policy, designed to enhance your online shopping experience.

Tracking Your Order:

Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number allows you to monitor the progress of your shipment and estimate the delivery date. You can track your order by visiting our website and entering the tracking number in the designated tracking tool.

Shipping Restrictions:

We try to offer worldwide shipping, there may be certain restrictions and limitations imposed by local customs authorities or shipping carriers. In such cases, we will notify you promptly and work towards finding a suitable solution.

Lost Or Delayed Shipments:

In the rare event that your shipment is lost or significantly delayed, please contact our customer support team at luxebylv@gmail.com. We will investigate the issue and take appropriate action to resolve the situation. Your satisfaction is our top priority and we will work diligently to ensure that you receive your order.

Shipping Policy Updates:

We may update our shipping policy from time to time to improve our services and meet changing customer needs. Any updates or modifications to our shipping policy will be clearly communicated on our website. We recommend reviewing our shipping policy periodically to stay informed about any changes.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact us. We are here to assist you and provide the best possible shopping experience at Luxe By Lv.