Privacy Policy

This Privacy Policy describes how Luxe By Lv (the 'Site' or 'we',) collects, uses, and discloses your personal information when you visit, use our services or make a purchase from theluxebylv.com.

"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency".

Changes To This Privacy Policy:

We may change this Privacy Policy at any time, so please read it carefully. Changes will take effect immediately upon their posting on the website. We will notify you if we make any changes, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use or disclose it.

Information We Collect Directly From You:

Information that you directly submit to us through our services may include: 

  • Basic Contact Details: name, address, phone number and email 
  • Order Information: billing address, shipping address and payment confirmation  
  • Account Information: including your username, password, security questions. 
  • Shopping Information: including the items you view, put in your cart 

Information We Collect Through Cookies:

We also collect information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies "Cookies". Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

For more information about cookies and how to disable them, please visit www.allaboutcookies.org.

Information We Obtain From Third Parties:

We may obtain information from 3rd parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (such as bank account, credit/debit card information, billing address) to process your payment in order to full fill your orders and provide you with products or services you have requested in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we and 3rd parties automatically collect information using online tracking technologies such as pixels, web beacons, 3rd party libraries, and cookies. For more information, see the section below, 3rd Party Websites And Links.

How We Use Your Personal Information: 

  • Providing Products And Services: we use your personal information to provide you with the services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
  • Marketing And Advertising: we use your personal information for marketing, promotional purposes and advertising by email or text message to show you advertisements for products or services. 
  • Security And Fraud Prevention: we use your personal information to detect, investigate or take action regarding possible fraudulent or malicious activity. If you choose to use the services and register an account, you are responsible for keeping your account safe. Don't share your username, password, or other details. If you feel any issue please contact us immediately.
  • Communicating With You: we use your personal information to provide you with customer support and improve our Services to maintain our business relation with you. 

Sharing Your Personal Information:

We do not sell, trade, or transfer your personal information to 3rd parties without your permiossion. However, we may share your personal information with trusted 3rd parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

How We Disclose Personal Information:

We disclose your personal information to 3rd parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other 3rd parties who perform services on our behalf. 
  • With business and marketing partners, including Shopify. For example, we use Shopify to support personalized advertising with 3rd party services. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you request us or consent to our disclosure of information to a third party, such as by sending you products or through social media widgets or login integrations with your consent.
  • With our affiliates or within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a business transaction such as bankruptcy, to comply with any legal duties, to enforce any terms of service and to protect the services, our rights and the rights of our users. 
In the past 12 months we disclosed the following categories of personal information about users for the purposes set out above in "How we collect and use your personal Information" and "How we disclose personal information". 
Category Categories of Recipients
  • Identifiers such as basic contact details and certain order and account information
  • Commercial information such as order information, shopping information and customer support information
  • Internet or other similar network activity, such as Usage Data
  • Parties who perform services on our behalf such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers
  • Business and marketing partners
  • Affiliates
 
We have "sold" and "shared" personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
Category of Personal Information Categories Of Recipients
Identifiers such as basic contact details and certain order and account information Business and marketing partners
Commercial information such as records of products or services purchased and shopping information Business and marketing partners
Internet or other similar network activity, such as Usage Data Business and marketing partners

Security:

We take reasonable precautions to protect your personal information and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. In addition, any information you send to us may not be secure while in transit. We recommend you don't use unsecure channels. The Services are not use for children and we do not collect personal information about children.

Contact Details:

If you have any question regarding our policies feel free to contact us

WhatsApp: +60 169414190 / +92 3054794190  
Email: luxebylv@gmail.com