Refund Policy

Returns: 

Luxe By Lv offers a 30 days return policy, starting from the day you receive your item. To be eligible for a return, the item must be in the same condition as when you received it unworn, unused, with tags, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.

If you wish to initiate a return, please contact us at luxebylv@gmail.com. We will guide you through the process and provide you with a return shipping label and instructions on where to send the package. Please note that we cannot accept returns that have not been requested in advance.

Damages And Issues: 

Please check your order on your door step and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. Please note that we cannot accept returns on sale items or gift cards. 

Exchanges: 

If you would like to exchange an item, the fastest way to ensure you get the desired product is to return the item you have and make a separate purchase for the new item.

European Union 14 Day Cooling Off Period: 

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The item must be in the same condition as when you received it - unworn, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds: 

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at luxebylv@gmail.com